Frequently Asked Questions
At this time, we support installation with the Shopify platform. In the weeks ahead, we’ll be adding support to WordPress and standalone websites as well. Nonetheless, if you’re interested in using Cartfunnel, let us know and we’ll do our best to help.
We’ve designed the installation to be as easy as possible. At this time, our installation process is only supporting Shopify.
To install for Shopify, you simply need to enter the API keys for your Shopify store so that Cartfunnel can sync your products and forward completed orders to your Shopify account.
For the integration into the theme, it involves one code snippet that needs to be installed in your site’s layout file.
We can help you with both of these steps.
Yes! Every account comes with API access built in.
We’ll be releasing a RESTful API in the near future.
Yes, you can. Unlike other hosted shopping cart software, Cartfunnel lets you use your own custom domain name.
Note, however, that the domain name for your shopping cart will have to be different than your store domain. Say, for example, your shop is at www.myshop.com, then your Cartfunnel domain name can’t be the same. It will have to be something like checkout.myshop.com.
Cartfunnel uses industry standard security practices, such as encrypting all communication with 256-bit SSL.
Our servers are hosted on Amazon Web Services, the same service used by companies like Shopify. We employ best practices when it comes to securing your data, utilizing firewall protection, and monitoring for intrusions.
Inputted credit card data never touches our servers as all sensitive information is tokenized to their respective payment gateways, such as Stripe. Please review your payment gateway provider’s security policies for more information.
There are no bandwidth limits.
For storage, we don’t set any hard limits. However, we do set soft limits of 3 GB per account. If we see that you’re approaching the limit, we’ll contact you to arrange a storage upgrade.
Customizing your theme is a great way to make your checkout even more awesome. Unfortunately, sometimes this might result in a broken theme.
Themes are easily reset to their original state within the theme editor.
If you need help customizing your theme, get in touch with our in house design team. Custom designs are available starting at $1000/design.
Here’s our pricing page.
In addition to our standard and professional plans, we also offer custom plans for merchants who want more customized solutions. Custom plans start at $1000/mo. Contact us for more details.
Customers who prepay for 1 year get at 20% discount, and for 2 years get a 33% discount.
Ask us for details.
Yes, you are welcome to cancel at any time.
Upon cancellation, your account will remain active until the remainder of the time you’ve already paid is complete.
We do not offer refunds, but we do evaluate refund requests on a case-by-case for special circumstances.
All our plans offer a 30-day money back guarantee upon purchase, so we encourage you to ask us any questions you may have during this period of time.
We help you get setup
Need help getting set up? Basic onboarding is included. If you need more a more customized solution, ask us for a quote.
We treat our customers like family. Your business success means a lot to us. As a result, we stand by our work and the support we provide.
Security & Privacy First
The security and privacy of our merchants and their customers is important to us. We utilize SSL on all transmissions.